Every client, and every account, requires a lot of TLC. Independent evaluation of
service and objective feedback is essential to ensure high level of service. We
make this possible.
Key Benefits
- Independent and experienced evaluation of account management by technical and sales
teams
- Unbiased and objective recommendations to consolidate client relationships
- Senior Management support on Demand - like an Executive Advisory Board of Directors
Capabilities
Having collective experience in excess of 100 years, our team offers Account Management
support and advise to suit every need. We provide a great team to evaluate proposals,
evaluate team performance, obtain independent client feedback and help convey critical
information to management and teams without any personal bias, being totally sensitive
to working environments.
Client Perspectives
- Work with stake holders and client delivery managers to obtain their perspectives,
and ensure alignment between performance and client goals.
Delivery Team Perspectives
- Work closely with delivery team managers and members, to ensure they are rowing
together and their level of satisfaction is sufficient to ensure best performance.
Sales Team Perspectives
- The sales team is the bridge between client stake holders and service provider delivery
teams. This is a challenging role, and requires very talented balancing capabilities.
It is very beneficial to have an independent specialist to help manage expectations,
and consolidate relationships for mutual benefit and growth.
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